GamesHub Privacy Policy

Last updated: June 25, 2025

2. How Do We Process Your Personal Data?

GamesHub processes your data in line with GDPR using three legal bases: contractual obligation, user consent, and legitimate interest.

2.1 Contractual Obligations

When you create an account and use our services, we process data for account access, transaction processing, and customer support.

2.2 Consent

With your permission, we may send you promotions, surveys, and marketing content. You can opt out anytime by contacting us.

2.3 Legitimate Interests

We process data to recover unpaid balances, analyze usage, enhance fraud prevention, and serve interest-based ads, while allowing you to opt out.

3. When Do We Collect Personal Data?

Data is collected when visiting the site, creating/updating your account, communicating via chat, making purchases, submitting identity verification, or using online forms. Data may include identifiers, contact info, payment data, KYC documents, and device/browser metadata.

4. Where Is Data Stored and Processed?

Your data is stored securely in Frankfurt (Germany) and Moscow (Russia), with possible transfers to other jurisdictions protected by Standard Contractual Clauses (SCCs).

5. International Transfers

Data may be transferred internationally using GDPR-compliant safeguards such as SCCs.

6. Publicly Available Data

Nicknames, ratings, reviews, and transaction counts may be publicly visible. Do not publish sensitive info; it may lead to account restrictions.

7. Data Security

We implement encryption, firewalls, secure storage, employee training, and limited access protocols. We do not store CVV. In case of breach, we will notify affected users and authorities promptly.

8. Your Rights Under GDPR

• Access: Request details about your data.
• Correction: Update or correct incorrect data.
• Restriction: Limit certain processing activities.
• Erasure: Request complete deletion of your data.
• Portability: Request export of your data.
• Objection: Object to profiling, analytics, or marketing.
• No Automated Decisions: Challenge profiling-based decisions.
• Complaint: Lodge complaints with authorities.
• Consent Management: Withdraw previously given consent.

9. Third-Party Providers

We work with trusted third-party providers for payments (Stripe, PayPal), identity (Sumsub), analytics (Hotjar, Mixpanel), security (Datadog), CRM (Salesforce, Intercom), and automation (Make, Jotform). All partners sign DPAs and comply with GDPR.

10. Cookies & Tracking

We use cookies and similar tools to enhance UX, analyze behavior, and personalize content. You can manage cookies via browser settings. See our Cookie Policy for full details.

11. Data Retention

• Account: While active + 12 months after deactivation.
• Transactions: Up to 5 years.
• Chat: Up to 3 years after last interaction.

12. Data Breaches

In case of a breach, affected users and regulators will be informed. We will act swiftly to contain, investigate, and resolve incidents.

13. Account Protection

Use strong passwords, enable 2FA, never share login info, and report suspicious activity promptly.

14. Marketing & Promotions

We use your data for advertising only with your explicit consent. You can unsubscribe at any time via email or platform settings.

15. External Links

We are not responsible for the content or policies of external sites linked on our platform. Users interact at their own discretion.

16. Contact Information

Email: legal@gameshub.gg
Address: Diagorou 4, Kermia Building, 3rd Floor, Office 304, 1097 Nicosia, Cyprus

By using GamesHub’s Website and Services, you agree to the collection and use of your Personal Data as described above.